FAQ

Do you do Commissions?

I have carried out many commissions, to view some past commissions click here.

I will be happy to discuss a commission via the contacts page.

Greetings Cards:

My paintings and drawings are available as high quality Greetings Cards.

Cards are postcard size (A6) which is about 14.5 x 10.5 cm.  The card weight is a thick 350gsm, and is FSC credited paper stock. They have a light satin coating on the outside, and the inside is left uncoated, which makes it easier for you to write your own message. Each card is individually scored, to give a clean fold.

The cards are blank inside for you own message, and they come complete with plain white envelopes.

To view all card purchase options please click here.

What is a Gicleé Print?

Most of the work I sell is the original painting, a few have been made into Gicleé Prints, and are clearly labeled as such.  A Gicleé Print is a printed copy of the original painting, done in permanent inks, onto watercolour paper.  I have been extremely impressed with the quality of the print, and anyone would be hard pushed to tell the original from the copy, except with oils where you don’t get the raised texture of the oil paint.  The translucency of watercolour paint for example, is achieved perfectly.

All my Gicleé Prints are done in limited print runs (normally only 30 prints from the original), and the total number of prints is indicated on the finished product.

Not surprisingly, Gicleé Print are cheaper than an original painting, and while lasting a life-time, probably won’t have the durability down the generations which an original painting can have.

Are your paintings framed?

Some of my paintings are already framed; if so, it is indicated on the product information.

Many oil paintings don’t need a frame.  The canvas is stretched over wooden bars (stretchers), and so an oil painting is more of a solid object than a watercolour or drawing.  The sides of my canvases are sometimes painted and are neat.

Unframed watercolours or drawings are supplied backed with card, and wrapped in a film bag, for protection.

I can arrange for framing of any of my work (including canvases).

Framing is carried out by a professional framer.  I would generally recommend a frame of solid natural wood, such as oak, chosen to suit the colouring of the image, but it is really up to your personal preference.

You may choose one, two or three images to appear in the same frame (though do note the dimensions of each image).

Here is an example of two paintings in one frame:

 

Any discussion about framing can be made via the Contact Page.

Frames may be purchased here, additionally there is an option to buy frames on the Shopping Cart page.

Can you tell me about shipping and handling?

Aus-Stamps

Shipping and handling for Paintings and Prints costs $20 within Australia, and £30 for overseas. They are sent insured Special Delivery, so will need to be signed for.  Paintings and prints are securely wrapped in bubble-wrap, cardboard, and parcel paper.

Postage and Packaging for Greetings Cards costs $3.00 for Second Class and $5.00 for First Class, for both Australia and internationally.  Cards are packed in a sturdy envelope.

Multiple Paintings and Prints, and Cards ordered together with Paintings and/or Prints, benefit from the single parcel price, of $20 within Australia, and $30 overseas.

How soon will I receive my order?

This does depend on the country.  If I receive your order before 10.00 a.m. I should be able to send it out the next day.  You will be notified when your order has shipped.  If you would like me to give you an estimate of the arrival date, please contact me.

Can I track my order?

Yes.  Please see this link.

What if I am not happy with my order?

In the unlikely event that you are not entirely happy with your purchase, I offer a 10 day cooling off period. This means the art buyer has 10 working days from the day the item is received in which to cancel the order in writing, and receive a full refund less the postage charged.

The art buyer should return the item to me safely at their own expense. Please note that the item is your responsibility until it reaches me. (I recommend that you send the parcel using a delivery service that insures you for the value of the goods.) Please ensure that the item is properly packed and shipped to arrive in its original condition.

If the item is not returned I am entitled to arrange collection and either charge the buyer for the cost of collection or deduct the cost of collection from the refund.

Please use the contact form to discuss a refund or exchange.

In accord with UK Customer Rights, Distance Selling Regulations, payments for commissions are non-refundable.